Refund Policy

Overview

At Hire / No Hire, we are committed to providing high-quality interview preparation services. We understand that circumstances can change and have designed our refund policy to be fair to both our clients and our interviewing professionals.

Cancellation & Refund Terms

Full Refund

A full refund will be issued if:

  • You cancel more than 24 hours before your scheduled session
  • The interviewer fails to attend the scheduled session
  • Technical issues on our platform prevent the session from occurring
  • The interviewer is unable to provide the specified type of interview (technical or behavioral as booked)

Partial Refund (50%)

A partial refund will be issued if:

  • You cancel between 4 and 24 hours before your scheduled session
  • The session is significantly shorter than booked due to technical issues on our end

No Refund

Refunds will not be issued if:

  • You cancel less than 4 hours before your scheduled session
  • You fail to attend your scheduled session (“no-show”)
  • You attend the session but are unprepared for the type of interview booked
  • You experience technical issues on your end that prevent participation
  • You disagree with the interviewer’s assessment or feedback

Rescheduling

  • Free rescheduling is available up to 24 hours before your session
  • Rescheduling between 4-24 hours incurs a $50 fee
  • Sessions cannot be rescheduled less than 4 hours before the scheduled time

Agency Bulk Purchases

  • Unused sessions from bulk purchases are refundable within 90 days of purchase
  • After 90 days, unused sessions expire without refund
  • Individual session cancellation policies still apply to bulk purchase sessions

Process for Requesting a Refund

  1. Submit your refund request via email to [support email]
  2. Include your booking reference number and reason for refund
  3. Refunds will be processed within 5 business days
  4. Refunds will be issued to the original payment method

Technical Issues

  • If you experience technical difficulties, immediately notify our support team
  • Document any error messages or issues
  • Support will determine if issues qualify for refund or rescheduling
  • We recommend testing your setup before the scheduled session

Special Circumstances

We understand that emergencies happen. In cases of:

  • Medical emergencies (with documentation)
  • Family emergencies
  • Natural disasters
  • Other extraordinary circumstances

Please contact our support team as soon as possible. These situations will be handled on a case-by-case basis with appropriate consideration.

Dispute Resolution

If you believe your refund request has been incorrectly assessed:

  1. Submit a detailed explanation to our support team
  2. Include any relevant documentation
  3. Expect a response within 2 business days

Contact Information

For refund requests or questions about this policy please contact us

Policy Updates

This refund policy may be updated from time to time. Any changes will be posted on our website and will not affect sessions already booked.

Last Updated: Nov 7, 2024